We urge all customers to please inspect your orders upon delivery. We strive our best to deliver our items in the best possible condition.
Can I return an item after the Faz2u.com Policy coverage days?
- Your item cannot be returned after the stated amount of time set for the perishables and non perishables respectively.
- If the item exceeds the period stated, kindly check the warranty status of the item by contacting our office directly for further assistance.
Requirements for a valid return:
- Proof of purchase (order number, receipt, etc.)
- Faz2u.com account details (name and number).
- Reason for return has to be valid and return acceptance conditions met (check out below)
For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
- Damaged on delivery
- Past Sell By date
- Item provided is not as ordered
Return and Exchange Policy
- We will accept returns for items purchased and delivered from our stores, except for items that has been damaged or soiled through customer's neglect.
- To make a return, simply bring the item to our store where the same item was purchased together with its purchase receipt(s)/delivery order to our staff. You may wish to check the item's availability by contacting us. Exchange should be made within one day of purchase date.
- We will not bear any charges incurred by customers during the process of return, exchange or refund of items.
- All terms and conditions of ''Return and Exchange Policy'' are applied to all purchases made by members.
- We reserve the rights to make amendments to this policy at any time without prior notice.
- Please contact us if you have any questions about returns or exchanges. We would be more than happy to attend to you.