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We urge all customers to please inspect your orders upon delivery. We strive our best to deliver our items in the best possible condition.

Can I return an item after the Faz2u.com Policy coverage days?

  • Your item cannot be returned after the stated amount of time set for the perishables and non perishables respectively.
  • If the item exceeds the period stated, kindly check the warranty status of the item by contacting our office directly for further assistance.

Requirements for a valid return:

  • Proof of purchase (order number, receipt, etc.)
  • Faz2u.com account details (name and number).
  • Reason for return has to be valid and return acceptance conditions met (check out below)

For which reasons can I return an item?

You may want to return your item due to any of the following reasons:

  • Damaged on delivery
  • Past Sell By date
  • Item provided is not as ordered

Return and Exchange Policy

  • We will accept returns for items purchased and delivered from our stores, except for items that has been damaged or soiled through customer's neglect.
  • To make a return, simply bring the item to our store where the same item was purchased together with its purchase receipt(s)/delivery order to our staff. You may wish to check the item's availability by contacting us. Exchange should be made within one day of purchase date.
  • We will not bear any charges incurred by customers during the process of return, exchange or refund of items.
  • All terms and conditions of ''Return and Exchange Policy'' are applied to all purchases made by members. 
  • We reserve the rights to make amendments to this policy at any time without prior notice.
  • Please contact us if you have any questions about returns or exchanges. We would be more than happy to attend to you.

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