Refund Policy

We urge all customers to please inspect your orders upon delivery. We strive our best to deliver our items in the best possible condition.

Can I return an item after the Faz2u.com Policy coverage days?

Your item cannot be returned after the stated amount of time set for the perishables and non perishables respectively.
If the item exceeds the period stated, kindly check the warranty status of the item by contacting our office directly for further assistance.

Requirements for a valid return:

Proof of purchase (order number, receipt, etc.)
Faz2u.com account details (name and number).
Reason for return has to be valid and return acceptance conditions met (check out below)

For which reasons can I return an item?

You may want to return your item due to any of the following reasons:

Return and Exchange Policy

We will accept returns for items purchased and delivered from our stores, except for items that has been damaged or soiled through customer's neglect.
To make a return, simply bring the item to our store where the same item was purchased together with its purchase receipt(s)/delivery order to our staff. You may wish to check the item's availability by contacting us. Exchange should be made within one day of purchase date.
We will not bear any charges incurred by customers during the process of return, exchange or refund of items.
All terms and conditions of ''Return and Exchange Policy'' are applied to all purchases made by members.
We reserve the rights to make amendments to this policy at any time without prior notice.
Please contact us if you have any questions about returns or exchanges. We would be more than happy to attend to you.